Refund & Return Policy – GADGETS & GLOW
At GADGETS & GLOW, we want you to love every purchase. However, if something goes wrong, we’re here to make it right! Below are the guidelines for returns and refunds:
We Accept Returns/Refunds Under These Conditions
✅ Faulty or Damaged Products: Items received broken, defective, or damaged during delivery.
✅ Wrong Product Delivered: If you receive an incorrect item.
✅ Unopened/Unused Items: Products must be in their original packaging with tags intact (for non-defective returns).
We Do NOT Accept Returns/Refunds For
❌ Used or Opened Products: Items that show signs of use, wear, or tampering.
❌ Customer-Caused Damage: Products damaged due to mishandling, accidents, or intentional harm.
❌ Final Sale Items: Products marked as non-returnable during purchase.
Return Process & Timeline
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Notify Us Within 10 Days: Contact us via WhatsApp, email, or call within 10 days of delivery to report issues.
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Provide Proof: Share photos/videos of the damaged/wrong product via WhatsApp or email.
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Approval & Instructions: Once approved, we’ll guide you on how to return the item free of charge (no return fees!).
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Refund Processing: After receiving and inspecting the product, we’ll process your refund within 10-15 business days.
Refund Methods
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Refunds are issued to your original payment method (e.g., bank transfer, credit card).
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For cash-on-delivery (COD) orders, refunds will be processed via bank transfer or JazzCash/EasyPaisa.
Important Notes
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No Self-Returns: Do not return items without prior approval.
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Quality Check: Refunds are subject to inspection.
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Non-Returnable Shipping Fees: Original delivery charges are non-refundable unless the error is on our end.
Need Help?
For return requests or questions, contact us:
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WhatsApp/Call: 0318-2099530 (Tap to chat instantly!)
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Email: gadgetsandglow2.0@gmail.com
We aim to resolve issues within 24–48 hours!