FAQS

FAQs – GADGETS & GLOW

Got questions? We’ve got answers! Below are the most frequently asked questions about shopping with GADGETS & GLOW.

Ordering & Payments

Q1: How do I place an order?
A: Simply browse your favorite products on our website, add them to your cart, and proceed to checkout. Enter your details, choose a payment method, and confirm your order!

Q2: What payment methods do you accept?
A: We accept:

  • Cash on Delivery (COD)

  • Credit/Debit Cards (Visa, Mastercard)

  • JazzCash / EasyPaisa

  • Bank Transfers

Q3: Is my payment information secure?
A: Absolutely! We use Shopify’s secure payment gateway with SSL encryption to protect your data.

Shipping & Delivery

Q4: How long does delivery take?
A: Orders are delivered within 3-5 business days after dispatch. Processing takes 1-2 business days.

Q5: Do you ship nationwide in Pakistan?
A: Yes! We deliver to all cities and regions across Pakistan.

Q6: Can I track my order?
A: Yes! You’ll receive a tracking link via SMS/email once your order is dispatched.

Returns & Refunds

Q7: What if I receive a damaged/wrong product?
A: Contact us within 10 days of delivery via WhatsApp or email with photos/video proof. We’ll arrange a free return and refund/replacement.

Q8: How long do refunds take?
A: Refunds are processed within 10-15 business days after we receive and inspect the returned item.

Q9: Can I return a product I’ve used?
A: No. We only accept returns for unused, unopened items or products damaged during delivery.

Product & Quality

Q10: Are your cosmetics/perfumes authentic?
A: Yes! All products are sourced from verified suppliers and are 100% genuine.

Q11: Do kitchen gadgets come with warranties?
A: Most items include a 1-year warranty against manufacturing defects. Check product descriptions for details.

Q12: How do I care for my handbag?
A: Avoid exposure to water and direct sunlight. Use a soft cloth for cleaning.

Contact & Support

Q13: How can I reach customer support?
A: We’re here 24/7!

Q14: Do you have a physical store?
A: Currently, we operate online to serve you nationwide.

Q15: Can I cancel my order?
A: Yes! Cancel within 6 hours of placing the order by contacting us.

Still Have Questions?

Visit our Contact Us page or message us directly on WhatsApp. We’re happy to help!